Refund & Returns Policy
If something goes wrong with your order, we want to make it right. Here is exactly what is covered and how the process works.
If an order arrives damaged, incorrect, or missing an item, the issue can be reported for review — at no cost to you. Just reach out within 7 days of delivery.
What Is & Is Not Eligible
A quick reference before you contact us. Full detail is in the policy sections below.
| Situation | Eligible | Action |
|---|---|---|
| Item arrived damaged | Yes | Replacement or refund |
| Wrong item received | Yes | Correction at no cost |
| Item missing from order | Yes | Item shipped or refunded |
| Unopened, sealed cannabis product | Yes | Return within 7 days |
| Opened or used cannabis product | No | Not eligible — regulatory standard |
| Unworn merch, tags attached | Yes | Return within 14 days |
The Full Refund & Returns Policy
Returns are accepted on unopened, sealed cannabis products within 7 days of delivery, with your order number as proof of purchase. Unworn merch with tags attached is accepted within 14 days.
If your order arrives damaged, you received the wrong item, or something is missing, contact us within 7 days of delivery at contact@cannatiqueofficial.com with your order number and photos of the issue. We will review and resolve this promptly, at no cost to you.
In line with standard cannabis retail practice, the following cannot be returned once delivered:
Approved refunds are processed back to your original payment method — Apple Pay, Cash App, or Zelle — and typically completed within 3 to 5 business days of approval.
Merch (hoodies, pullovers, hats) can be returned within 14 days if unworn, unwashed, and with tags still attached. See our size guide before ordering to help get the right fit the first time.
All purchases require the buyer to be 21 years of age or older. Returns, exchanges and refunds are handled in accordance with applicable state and local cannabis regulations. See our age verification policy for details.
How To Report An Issue
Email your order number and a description of the issue, with photos if applicable.
Our team reviews your request, typically responding within the same day.
We confirm whether your request is approved and what happens next.
Approved requests are resolved via replacement or refund, as appropriate.
Returns FAQ
Need To Report An Issue?
Reach out with your order number and details — we typically respond the same day.
